Customer Service Overview

Pure Cycle is dedicated to providing its customers excellence in water and wastewater service. Having an adequate supply of clean water and maintaining the health of our urban environment fundamentally improve the quality of our everyday lives.

Our water marketing activities target our water and wastewater services to developers and homebuilders developing new communities along the Front Range of Colorado, including the greater Denver and Colorado Springs metropolitan areas. Our groundwater supplies are largely undeveloped and are located in the southeastern portion of the greater Denver area in Arapahoe County. The majority of our surface water is located in the Arkansas River Valley, and we are proposing to use it in our target service market and throughout the Front Range of Colorado. We work with area developers to investigate water supply constraints, water and wastewater utility issues, market demand, treatment and transportation concerns, employment centers and other issues in order to identify suitable areas for development. Construction of water and wastewater systems and the provision of integrated water and wastewater services are subject to individual water and wastewater service agreements. We negotiate individual agreements with developers and/or homebuilders to design, construct and operate water and wastewater systems. Our service contracts outline our obligations to design, construct and operate certain facilities necessary to develop and treat water and treat and reuse wastewater. These service agreements include the timing of installation of the facilities, required capacities of the systems, and locations for the services to be provided. Service agreements address all aspects of the development of the water and wastewater systems. For details on our current service agreements please refer to our latest financial statements in the Investor Relations section of our website.

Pure Cycle professionals are licensed operators who are continuously apprised of critical operating conditions of the water and wastewater facilities. By implementing a rigorous preventative maintenance program and by maintaining a well equipped and knowledgeable operations staff, Company personnel strive to prevent problems from occurring. Should something go wrong, our goal is to quickly identify the cause of the problem and to implement corrective action in order to minimize any inconvenience to our customers.

The Company’s foremost goal is to protect the health of our customers. Pure Cycle is proud of its record of providing quality water and wastewater service. The annual “Consumer Confidence Report” is one means of obtaining additional information about the Company’s existing operations.